At DIVILINA, we aim to process and dispatch orders carefully and efficiently. This Shipping & Delivery Policy applies to purchases made through our website across all three categories: Designer Wear, Jewellery and Art & Craft.
1. Shipping Availability
We currently ship products to addresses within India.
Shipping availability may depend on the serviceability of the delivery address and the courier or logistics service available for that location.
2. Shipping Charges
Our standard shipping charge is:
- Standard Shipping: ₹79
- Free Shipping on orders of ₹1,499 or more
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Where free shipping is applicable, the available free-shipping option will be applied according to the shipping rules applicable to the order.
3. Order Processing
Orders are processed after the order has been successfully placed and, where applicable, payment has been received and verified.
Processing time may vary depending on the product type, availability, order volume and any customer-specific requirements.
Ready-stock products are generally dispatched within 1 working day after order confirmation and payment verification, where applicable.
Made-to-order and customised Designer Wear may require additional preparation or production time. The applicable expected timeline may be communicated to the customer before or after confirmation of the order.
4. Designer Wear – Ready Stock
Ready-stock Designer Wear products are dispatched after the order has been confirmed and payment has been received or verified.
The actual delivery time depends on the destination, courier service, serviceability and other logistical factors.
5. Designer Wear – Made-to-Order & Custom Orders
Made-to-order and customised Designer Wear may require additional time because the product is prepared according to the customer’s requirements.
The estimated preparation or production timeline may vary depending on the design, fabric availability, measurements, customisation, embroidery, embellishment and other requirements.
The applicable timeline for a made-to-order or customised product will be communicated as part of the order discussion or confirmation, wherever required.
6. Jewellery Products
Jewellery products are dispatched after the order has been confirmed and payment has been received or verified.
Delivery timelines may vary depending on product availability, packaging requirements, destination and courier service.
7. Art & Craft Products
Art & Craft products, including DIY kits and other craft materials, are shipped after the order has been confirmed and payment has been received or verified.
Delivery time may vary depending on the destination, courier service and product availability.
8. Delivery Timeline
Delivery timelines shown or communicated for an order are estimated timelines and are not guaranteed delivery dates.
Actual delivery may be affected by the destination, courier operations, weather conditions, public holidays, transportation delays, service interruptions or other circumstances outside the reasonable control of DIVILINA.
For made-to-order or customised products, the preparation time should also be considered before the shipment is handed over to the courier.
9. Order Tracking
Where tracking information is available from the courier or logistics service, it may be shared with the customer through the applicable order communication channel.
Customers should use the tracking information provided to monitor the shipment status after dispatch.
10. Delayed Delivery
If a shipment is delayed beyond the expected delivery period, customers may contact us with their Order Number so that we can review the available shipment information.
While we will make reasonable efforts to assist with delivery-related issues, courier delays or events outside our reasonable control may affect the delivery schedule.
11. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including the correct name, mobile number, house or building details, area, city, state and PIN code.
If an order cannot be delivered because of an incorrect, incomplete or unserviceable address provided by the customer, additional delivery arrangements or charges may apply.
Customers should contact us as soon as possible if they identify an error in their delivery address after placing an order.
12. Delivery Attempts
Courier partners may make delivery attempts according to their operational procedures. Customers should remain available at the provided delivery address or coordinate with the courier where required.
If a shipment is returned to us because of repeated unsuccessful delivery attempts, refusal to accept the shipment or an incorrect address, the customer may need to contact us for further assistance.
13. Damaged Package or Product
If a package appears significantly damaged at the time of delivery, customers are encouraged to document the condition of the package and contact us promptly.
If the product inside is damaged, defective, incomplete or incorrect, please contact us in accordance with our Refund & Returns Policy.
Photographs or videos of the package and product may be requested to help us review the issue.
14. Shipping for Returns or Exchanges
Shipping arrangements for eligible returns, exchanges or replacements will be handled according to the applicable terms of our Refund & Returns Policy.
Customers should not send a product back without first contacting DIVILINA and receiving the applicable return instructions.
15. Contact Us
For shipping or delivery-related questions, please contact us with your Order Number.
DIVILINA
Designer Wear • Jewellery • Art & Craft
Mobile / WhatsApp:
+91 9024728119
Email:
support@divilina.com
Website:
www.divilina.com
We aim to provide a smooth and transparent shipping experience from order confirmation through delivery.