Here are some commonly asked questions about DIVILINA Designer Wear and Art & Craft products. If you need any additional information, please contact us directly.
1. What is DIVILINA?
DIVILINA is a creative lifestyle brand offering two primary categories: Designer Wear and Art & Craft.
Our Designer Wear range includes distinctive women’s fashion, party wear, semi-party wear, limited pieces and selected made-to-order or customised designs. Our Art & Craft range includes DIY kits and creative craft products.
2. Are all Designer Wear products ready stock?
No. Some Designer Wear products are available as ready stock, while others may be made-to-order or customised.
The availability and order type will be indicated on the relevant product page or communicated to the customer before confirmation where applicable.
3. Can I order a customised Designer Wear product?
Yes, where customisation is offered for a particular design. Customers can contact us to discuss available options such as measurements, design requirements and other applicable customisation details.
Customisation availability depends on the specific design, fabric, materials and production requirements.
4. Can I get the same Designer Wear piece again?
Not always. Some of our Designer Wear pieces are produced in limited quantities, and fabric, embellishments or other materials may not always remain available.
If you are interested in a previously available design, please contact us and we will check whether the same or a similar option can be produced.
5. How can I place an order?
Products available for online purchase can be ordered directly through the DIVILINA website.
For product enquiries, customisation or made-to-order requirements, you may also contact us through WhatsApp or email.
WhatsApp: +91 9024728119
6. What payment methods are available?
We provide online payment options through the payment methods available at checkout.
We also accept UPI / Bank Transfer for orders where this payment option is available.
Cash on Delivery (COD) is not currently available.
7. Can I pay directly by UPI or bank transfer?
Yes. Where the direct payment option is available, customers can pay by UPI or bank transfer using the payment instructions provided during checkout.
Please use your Order ID as the payment reference wherever instructed and allow us to verify the payment before order processing.
8. Where does DIVILINA ship?
We currently ship to addresses within India, subject to courier serviceability.
9. What are the shipping charges?
Our current standard shipping charge is ₹79.
Orders of ₹1,499 or more qualify for free shipping, subject to the applicable shipping conditions.
10. How long does delivery take?
Delivery time depends on the product, destination, courier service and other logistical factors.
Ready-stock products are generally dispatched after order and payment verification. Made-to-order and customised products may require additional preparation or production time.
Any delivery timeline communicated for an order should be treated as an estimated timeline and not as a guaranteed delivery date.
11. What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your Order Number and clear photographs or videos of the package and product where possible.
We will review the issue and, where the claim is verified, provide an appropriate resolution according to our Refund & Returns Policy.
12. Can I return a Designer Wear product?
Eligible ready-stock Designer Wear products may be considered for return subject to the conditions in our Refund & Returns Policy.
Made-to-order and customised products are generally not returnable or exchangeable, except where applicable in cases such as verified defects, damage or fulfilment errors.
13. Can I return an Art & Craft product?
Art & Craft products may be eligible for return when they are received damaged, defective, incomplete or materially different from the product ordered, subject to verification and the applicable return conditions.
Products that have been used, consumed, modified or damaged after delivery may not be eligible for return.
14. How do I request a return or refund?
Contact us through email or WhatsApp and provide your Order Number along with the reason for the request.
Email:
support@divilina.com
WhatsApp:
+91 9024728119
Please do not send a product back without first receiving return instructions from DIVILINA.
15. Can I cancel my order?
Cancellation may be possible before an order has been processed or production has commenced, depending on the order type.
Made-to-order and customised products may not be cancellable once production or preparation has commenced.
Once an order has been dispatched, cancellation may no longer be possible.
16. What Art & Craft products does DIVILINA offer?
Our Art & Craft range may include DIY art and craft kits, creative activity products, craft materials and other products designed for artistic and creative projects.
The contents and specifications of each kit or product will be provided on the respective product page.
17. How can I contact DIVILINA?
Mobile / WhatsApp:
+91 9024728119
Email:
support@divilina.com
Instagram:
@boutique.divi
Facebook:
Divilina Fashion
Website:
www.divilina.com
If you have a question that is not answered here, please contact DIVILINA and we will be happy to assist you.