Last Updated: October 2026

At DIVILINA, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

DIVILINA offers products across three primary categories: Designer Wear, Jewellery and Art & Craft. This Privacy Policy explains how we collect, use, store and protect personal information in connection with our website and services.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Product preferences or other information you provide when contacting us
  • Measurements, customisation details or other information voluntarily provided for made-to-order or customised Designer Wear
  • Information relevant to Jewellery or Art & Craft orders, returns, refunds or customer support requests

We may also receive certain technical information automatically when you use our website, such as device information, browser information, IP address, pages visited and basic website usage information, subject to the applicable technology and settings.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments and verifying transactions
  • Arranging shipping and delivery
  • Communicating with you about your orders, payments, delivery or support requests
  • Handling returns, refunds and exchanges
  • Providing customer support
  • Processing made-to-order and customised products where applicable
  • Improving our website, products and customer experience
  • Maintaining business, accounting and transaction records
  • Preventing fraud, misuse or unauthorised activity
  • Complying with applicable legal, regulatory or governmental requirements

We use personal information only for legitimate and relevant purposes connected with our business and services.

3. Payment Information

Payments made through online payment services are processed through the relevant payment service provider.

DIVILINA does not ask customers to share their UPI PIN, OTP, internet-banking password, card PIN or other confidential authentication credentials with us.

Where direct UPI or bank transfer is used, we may receive or record information necessary to identify and verify the payment and match it with the relevant order.

Payment providers may process information according to their own privacy policies and terms.

4. Sharing of Information

We may share relevant personal information with service providers where reasonably necessary to operate our business and fulfil your request.

This may include:

  • Payment processing providers
  • Courier and delivery partners
  • Website hosting and technical service providers
  • Website security, maintenance or analytics service providers, where applicable
  • Professional advisers or service providers where reasonably necessary
  • Government authorities or other entities where disclosure is required by applicable law

We do not sell your personal information to third parties for their independent commercial use.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, improve performance and understand how visitors use the website.

Some cookies may be placed by third-party services used on the website, such as payment, security, analytics or other technical services.

You may be able to manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Order and Customer Communications

When you place an order or contact DIVILINA, we may use your provided contact details to communicate with you regarding:

  • Order confirmation
  • Payment verification
  • Order processing
  • Shipping and delivery
  • Returns, refunds or exchanges
  • Customer support
  • Other communications directly related to your transaction or request

Where promotional communications are sent, applicable consent, opt-out or other legal requirements will be respected.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, record keeping, dispute resolution, fraud prevention and compliance with applicable law.

Where information is no longer required and there is no legal or legitimate reason to retain it, we may delete or anonymise it in accordance with our applicable practices.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Third-Party Services and Websites

Our website may contain links to or integrations with third-party services, websites or platforms.

Third-party services may operate under their own privacy policies and terms. DIVILINA is not responsible for the privacy practices of independent third-party websites or services.

We encourage customers to review the privacy information provided by such third parties where relevant.

10. Children’s Privacy

Our Art & Craft products may be designed or marketed for children or families. However, the DIVILINA website is primarily operated as an e-commerce platform for customers and purchasers.

We do not knowingly seek to collect personal information directly from children for purposes that are not permitted under applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal information, such requirements will be followed.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

11. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, which may include rights to:

  • Request information about the processing of your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent, subject to applicable limitations
  • Raise a grievance regarding the handling of your personal information

Requests relating to personal information can be made by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Consent and Withdrawal

Where we rely on consent for processing personal information, consent may be withdrawn subject to applicable law and legitimate processing requirements.

Withdrawal of consent may not affect processing that was already carried out lawfully before the withdrawal or processing that is otherwise permitted or required by law.

Where applicable, we will provide reasonable means for customers to communicate requests relating to their personal information.

13. Accuracy of Information

Customers are responsible for providing accurate and complete information when placing an order or contacting DIVILINA.

Please ensure that your name, mobile number, email address, billing address, shipping address and other order information are correct before submitting an order.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The updated version will be published on this page with the relevant Last Updated date.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

DIVILINA
Designer Wear • Jewellery • Art & Craft
Email: support@divilina.com
Website: www.divilina.com

When contacting us about an order or specific request, please mention your Order Number wherever applicable.

By using the DIVILINA website, you acknowledge that you have read and understood this Privacy Policy.